You can safely enter your credit card number on our 128 bit secure server, which encrypts the credit card information you send ensuring your personal information is safe and secure during your transaction. For any questions about a return, please contact customer service at 1-80 (M-F from 8-5 CST). To avoid any complications, be sure that you insure your return shipment.Īll returns will be subject to a minimum 30% restocking charge, if accepted. or "shipping charges collect" will be refused.Ĭredit will be given only for items that we receive and inspect. When returning items, they must be sent freight prepaid. Contact the carrier for inspection and file a claim with the carrier. If damage occurred during transit, please do not dispose of the packaging. Andwin will also not accept returns of any chemicals or refrigerated / perishable items.Īcceptance of return of special order items is conditional based on the terms of return of the item's manufacturer or supplier. Products ordered in error will receive partial credit (unless identified below as not acceptable for credit) and will be subject to a 20% restocking charge and/or a handling charge.Returns and credits will not be accepted for the following products: products which have been discontinued, products which are personalized or customized, non-stock items supplied to and/or inventoried for Customer as an accommodation, products which are outdated, shelf-worn, used or defaced, sterile, or reagents which have been opened.
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Products which are defective at time of receipt by customer and products not supplied in accordance with Customer's written specifications will receive full credit. Returns must be made within 30 days of the invoice date and must be in brand new, mint condition, in the original, undamaged manufacturer's packaging including all packaging materials, such as instruction manuals, inserts, bags, cables, connectors and the original blank warranty card. Should you need to return merchandise please notify our customer service department at 1-80 (M-F from 8-5 CST) and request a return authorization number and address to ship the product to.
If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below. Keep your packing slips for future reference. When you receive your order, please follow these guidelines:Ĭarefully unpack and inspect all merchandise, taking care not to damage the original packaging.ĭo not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the products.
Note: Next Day Air or 2nd Day Air Rush Shipments are available, these orders have to be placed before 12 PM CST to allow for picking and packaging. Products may ship from various locations at the discretion of Andwin.
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Andwin uses all major carriers such as UPS, FedEx, for ground services plus all major LTL carriers such as Stevens Global, Roadway, UPS Freight, Bullet Freight etc. Andwin will ship Collect upon requestĪndwin will ship via any carrier requested however requesting a carrier that Andwin doesn't currently work with may delay the order. Freight charges will be prepaid and added to the invoice total. Shipping and handling charges are the responsibility of the customer unless previous arrangements or contracts are in place.
Call 1-80 (M-F from 8-5 CST) and ask for your Sales Representative or Customer Service for details.Ĭarriers will be chosen depending on item characteristics such as weights and size. International shipping is also available on most products. We ship to any address in the United States, including Alaska and Hawaii.
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